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Medical Office Manager

Become a Certified Medical Office Manager

Medical office managers are critical in any healthcare setting. These administrative professionals plan and coordinate support services for medical practices, healthcare facilities, and clinics. This online course will train you to manage the daily operations of a medical office, from scheduling appointments to updating health records. You will be prepared to become a Certified Physician Practice Manager (CPPM), Certified Medical Administrative Assistant (CMAA), and Certified Electronic Health Records Specialist (CEHRS).

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Job Outlook for Medical Office Managers

According the Bureau of Labor Statistics, the demand for medical and health service managers is expected to grow 18% over the next eight years, which equates to over 400,000 new jobs.

The BLS also states that the average salary for these medical and health service managers is just over $100,000. Salary can increase with specialized certifications or knowledge domains.

In addition, the BLS states that an increased demand for healthcare services will be driven by a “large baby-boom population” aging and remaining “active later in life.”

Course Objectives

  1. Be prepared to take the following certification exams: Certified Physician Practice Manager (CPPM), offered by the American Academy of Professional Coders (AAPC); Certified Medical Administrative Assistant (CMAA), offered by National Healthcareer Association (NHA); and Certified Electronic Health Records Specialist (CEHRS), offered by National Healthcareer Association (NHA).
  2. Gain specialized skills needed to contribute to a healthcare team in an ambulatory setting.
  3. Learn the principles and practices of ethical behavior, therapeutic communication, patient privacy laws, medical terminology, and clinical procedures.
  4. Receive a broad overview of the electronic health records (EHR) systems.
  5. Gain hands-on experience using real EHR software.
  6. Summarize the HIPAA Privacy Rule and HIPAA Security Rule.
  7. Discuss the importance of medical and surgical asepsis.
  8. Managing patient visits, arranging follow-up care, and issuing prescriptions.
  9. Establish the appropriate EHR for a healthcare practice.
  10. Track vital information such as patient allergies and medications.

Curriculum

Medical Terminology
Introduction to medical terminology, the musculoskeletal system, the cardiovascular system, the lymphatic and immune systems, the respiratory system, the digestive system, the urinary system, the nervous system, the special senses the eyes and ears, the integumentary system, the endocrine system, the reproductive system, diagnostic procedures, nuclear medicine, and pharmacology

Microsoft Word 2016
Introduction to Microsoft Word 2016, intermediate Microsoft Word 2016, advanced Microsoft Word 2016, and Microsoft Word 2016 final exam

Microsoft Excel 2016
Introduction to Microsoft Excel, intermediate Microsoft Excel 2016, advanced Microsoft Excel 2016, and Microsoft Excel final exam

Certified Medical Administrative Assistant
Becoming an administrative medical assistant, managing stress and improving communication, law, ethics and healthcare, improving your medical office, computers in the ambulatory care setting, telecommunications and patient scheduling, medical terminology (word parts, plurals, and abbreviations), managing medical records, written communication, working with medical documents, medical billing and coding overview, daily financial practices, and the administrative medical assistant as office manager

Certified Electronic Health Records Specialist
An overview of EHR and CEHRS, steps to EHR implementation, the EHR framework, HIPAA requirements and EHR systems, the EHR and record content, patient visit, medication, and allergy lists, examination/assessment notes, graphics and charts, treatment plans, orders and results, medication orders and administration, patient communications, coding and billing reports, practice reports, research, registries, reportable events, personal health records, and continuing care records

Certified Physician Practice Manager
Introduction to health care business processes and workflow, principles of physician reimbursement, health care revenue cycle management, basic principles in medical office accounting, health care reform, quality in health care, electronic medical records (EMRs), modern health IT and interoperability, HIPAA and patient data security, fraud and abuse and corporate compliance, marketing and business relationships, space planning and operational flows, and business continuity

Frequently Asked Questions

What does a medical office manager do?
Medical office managers need a broad skill set to oversee different specialties in a healthcare setting. Typical duties include medical administration, electronic health records management, office coordination, and more.

What are common medical administrative skills?
Medical administrative duties relate to the “front office” of a medical practice or healthcare facility. These duties can range from coordinating practice correspondence, maintaining files, and scheduling appointments.

What are common electronic health records skills?
The electronic health records field is focused on the electronic documentation of the patient’s care and condition. EHR job activities might include:

  • Auditing patient records for compliance with government or insurance requirements
  • Abstracting clinical information for reporting purposes
  • Performing basic coding for reimbursement claims
  • Processing Release of Information (ROI) requests for medical records
  • Reviewing patient records for completion and accuracy
  • Collecting patient information for demographic and insurance reports
  • Discussing patient information with physicians and insurance professionals

How do you become a medical office manager?
According to the Bureau of Labor Statistics, professionals who become medical office managers usually have a background in an administrative or clinical role within a healthcare facility. Many medical administrative assistants can advance into a managerial role by gaining experience, certification, and adding new skill sets to their professional profile.

Instructors

Nancy Smith
Nancy Smith has over 30 years of experience in the healthcare industry. Her EHR clinical experience includes working as a medical assistant for a network of rural health clinics, and as a medical coder, insurance claims specialist, and medical records auditor. She worked as a medical office manager for ten years, where she recruited and trained all medical assistants. Nancy holds a bachelor’s degree in vocational education and has developed and taught medical assistant programs.

Leanne Walls
Leanne Walls, CPC, CHC, has over twenty years of experience in coding, compliance, and practice management. She currently manages a large multi-specialty group practice with over 100 physicians. She has contributed education support in reviewing curriculum, writing practice management related articles, and presenting on coding and practice management topics.

Rachael Delekta
Rachael Delekta has an MBA in Healthcare Administration and is a Certified Electronic Health Records Specialist. Rachael has been in the health care field for over ten years. She has worked mostly with insurance-related duties, as a customer service manager for dental insurance, a claims and customer service coach, and a workers’ compensation case management biller and auditor. She works daily with medical records and healthcare software.

Carline Dalgleish
Carline Dalgleish has worked in medical office administration for over 30 years. She holds a bachelor’s degree in Business Information Systems, a master’s degree in Leadership, and a post-baccalaureate certificate in Health Information Management. She is a Registered Health Information Administrator and an AHIMA Approved ICD-10-CM/PCS Trainer. Dalgleish is the author of an ICD-10 coding system and also owns her own consulting firm, AnnGrant Educational Services.

Tracy Berry
Tracy Berry has been a senior graphic designer/programmer, instructor, and consultant since 1993 and has developed hundreds of logos, marketing materials, websites, and multimedia solutions for customers worldwide. She was also involved in several large corporate software rollouts. She has helped many organizations optimize and streamline data solutions. She teaches both onsite and online courses and has her CTT (Certified Technical Trainer) certification. Tracy specializes in teaching graphics, desktop publishing, web design, and reporting/productivity applications.

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